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Work is a Verb A newsletter by You know what ruins a board game? House rules that only one person knows. “Oh, we don’t do it that way.” “No, you can’t buy that yet.” “Actually, you owe me rent twice.” Most workplaces run the same way: pay bands no one can explain, promotions that feel mystical, flexibility that’s technically allowed but quietly punished. When the rules aren’t explicit, proximity to authority becomes a cheat code. Equity is simply this: everyone gets the same rulebook and the...
Work is a Verb A newsletter by The Friction Tax Here's a number that should make every leader uncomfortable: 91% of employees report being frustrated with their workplace technology. Not "mildly annoyed." Frustrated. Most companies measure technology like a utility: Uptime System status Ticket volume But employees don’t experience “uptime.” They experience friction. This week: Technology — the "T" in REMOTE Score, and why the tools you're forced to use might be killing employee satisfaction....
Work is a Verb A newsletter by Your first week at a remote job is a test. Not of your skills but of your company's infrastructure. You sit at your home desk, laptop open, waiting. Someone sends you a Slack message at 9:03am: "Welcome! Let me know if you need anything." And then... silence. In an office, you'd wander over to someone's desk. You'd absorb context from hallway conversations. You'd learn who actually knows what by watching people interact. Remote? All of that is invisible. And if...