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Work is a Verb A newsletter by I've had weeks where my calendar looked like a Tetris championship. Color blocks, back-to-backs, "quick syncs," recurring standups, status updates. All very organized. And yet the work was stuck. The real blocker wasn't effort. It was availability. The one decision that would unlock five other tasks couldn't happen because the people who could make it didn't share 30 free minutes for another nine days. Their calendars were packed with meetings that didn't decide...
Work is a Verb A newsletter by You know what ruins a board game? House rules that only one person knows. “Oh, we don’t do it that way.” “No, you can’t buy that yet.” “Actually, you owe me rent twice.” Most workplaces run the same way: pay bands no one can explain, promotions that feel mystical, flexibility that’s technically allowed but quietly punished. When the rules aren’t explicit, proximity to authority becomes a cheat code. Equity is simply this: everyone gets the same rulebook and the...
Work is a Verb A newsletter by The Friction Tax Here's a number that should make every leader uncomfortable: 91% of employees report being frustrated with their workplace technology. Not "mildly annoyed." Frustrated. Most companies measure technology like a utility: Uptime System status Ticket volume But employees don’t experience “uptime.” They experience friction. This week: Technology — the "T" in REMOTE Score, and why the tools you're forced to use might be killing employee satisfaction....